Privacy Policy



Welcome to Helpi, a Washington D.C. non-profit public benefit corporation (together with its affiliates, officers, directors, agents, employees, representatives, partners and their respective affiliates, collectively, “Helpi” or “us”). We in Helpi respect your privacy and are committed to protecting it through our compliance with this website privacy policy (“Privacy policy”). Please read the following to learn more about our Privacy policy. This Privacy policy describes the types of information Helpi may collect from you or that you may provide when you visit our website www.helpi.org (our “Website”) and our practices for collecting, using, protecting and disclosing that information. By using or accessing the services provided through our Website, in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy policy, and you hereby consent that we will collect, use, and share your information in the following ways. Maintaining protection of the information entrusted to our care by our constituents is of the utmost importance to Helpi.

This Privacy policy applies to information we collect:

On our Website.In e-mail, text and other electronic messages between you and Helpi.Through mobile and desktop applications you download from our Website, which provide dedicated non-browser-based interaction between you and our Website.When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this Privacy policy.

It does not apply to information collected by:

Us offline or through any other means including on any other website operated by any third party; orAny third party, including through any application, platform, or content (including advertising) that may link to or be accessible from, or on, our Website.

This Privacy policy outlines our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, you should not use our Website. By accessing or using our Website, you agree to this Privacy policy. This Privacy policy may change from time to time (see Changes to our Privacy Policy section below). Your continued use of our Website after we make changes is deemed to be acceptance of those changes, so please check the Privacy policy periodically for updates. If any questions arise about the meaning or interpretation of this Privacy policy, the English-language version of this Privacy policy is the official text.


We collect several types of information from and about users of our Website, including information:

By which you may be personally identified, including your name, postal address, e-mail address or telephone number (“personally identifiable information” or “PII“);That is about you but individually does not identify you, such as age, gender, language preferences, expertise, date of birth; and/orAbout your internet connection, the equipment you use to access our Website and usage details.

We collect this information:

Directly from you when you provide it to us.Automatically as you navigate through the Website. Information collected automatically may include usage details, IP addresses and information collected through cookies, and other tracking technologies.From third parties we contract with to provide services on our behalf.


We collect information you provide to us on or through our Website including:

Information that you provide by filling in forms on our Website. This includes information provided at the time of registering on our Website, donating to Helpi, subscribing to services available on our Website, posting material or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website.Records and copies of your correspondence (including e-mail addresses), if you contact us.Your responses to surveys that we might ask you to complete for research purposes.Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.Your search queries on our Website.There may be features that are developed in the future that may result in the collection of additional new information.

You also may provide information to be published or displayed (hereinafter, “posted“) on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, “User Content“). Your User Content is posted on and transmitted to others at your own risk. Although we limit access to certain pages and you may set certain privacy settings for such information by logging into your account profile, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Content.


You must be 18 to engage in transactions on the Website. When you do so, you may be asked for a credit card number. All financial transactions related to donations take place only on secure servers. Electronic communication of credit card information is sent only in a secured or encrypted format.

If you are making a payment (donation), we may ask for your credit card number and billing address. If you decline to provide requested information, our ability to serve you may be limited. Your credit card information is considered completely confidential. Your credit card information is just needed to process the payment (donation) through a payment gateway which facilitates the transfer of information between our Website and acquiring bank. Neither Helpi, nor the payment gateway (in other words an e-commerce application service provider service that authorizes credit card payments) does collect, store, or process your credit card information. We strive to be compliant with the Payment Card Industry Data Security Standards.


As you navigate through and interact with our Website, we may automatically collect certain information about your equipment, browsing actions and patterns, including:

Details of your visits to our Website, including traffic data, location data, logs and other communication data and the resources that you access and use on our Website.Information about your computer and internet connection, including your IP address, operating system and browser type.

The information we collect is anonymous. It is aggregated into statistical data to help us improve our Website and to deliver a better and more personalized service by enabling us to:

Estimate our audience size, browser statistics, popularity of content and usage patterns.Speed up your searches.Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

A cookie is a small file placed on the hard drive of your computer.Web beacons. Web beacons are tiny graphics with a unique identifier that are embedded invisibly on the web pages.

Neither cookies nor web beacons can read data off your computer’s hard drive or collect your PII. We use information collected from cookies and web beacons to improve your experience and the overall quality of our services. We may also use cookies and web beacons to collect information from third parties (such as Google) to help advertise our products and services, to analyze the effectiveness of our marketing or the performance of this Website, and to determine whether you may be interested in other products or services. We also use web beacons to help deliver cookies and compile analytics. Our cookies and web beacons may also come from third-party service providers who have permission to place such tools on our Website.

You can refuse to accept and delete cookies by adjusting your browser settings. Please note that refusing or deleting cookies may impact your browsing experience on the Website, or prevent you from using some of its services, and it may result in the deletion of any preferences you have set. For more information on how to reject or delete cookies, you should consult with your browser’s or device’s help documentation or visit www.aboutcookies.org. The Company does not use technology that recognizes do-not-track signals from your browser. You can also opt out of Internet based advertising by installing a browser plugin from the third party where available. For more information about interest-based advertising, please see: http://www.networkadvertising.org/managing/opt_out.asp.

In addition, in the course of ensuring network security and consistent service for all users, the Helpi employs software programs to do such things as monitor network traffic, identify unauthorized access or access to nonpublic information, detect computer viruses and other software that might damage the Helpi’s computers or the network, and monitor and fine-tune the performance of the Helpi network and this Website. In the course of such monitoring, these programs may detect additional information from your computer such as your IP address, addresses from network packets, and other technical information. Any such information is used only for the purpose of maintaining the security and performance of the Helpi’s networks and computer systems.

We do not collect PII automatically, but we may tie this information to personal information about you that we collect from other sources or you provide to us.


Some advertisements on our Website may be served by third-party advertisers, ad networks, and ad servers. Additionally, some of the applications accessible from, or on, our Website may be owned by third parties. These third parties may use cookies alone or in conjunction with other tracking technologies to collect information about our users. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement on our Website, you should contact the responsible advertiser directly. For information about how you can opt out of receiving targeted advertising from these providers, see Choices About How We Use and Disclose Your Information section below.


We use information that we collect about you or that you provide to us, including any PII, only with your consent and for the purpose for which your information or PII was provided to us to fulfill our mission and to:

Present our Website, its contents, and to customize your experience on the Website to you.Provide you with information, products or services that you request from us.Contact you for reasons related to your original communication to us (e.g. relating to build up a center, to support a center, to answer your question, to reach you out with further cooperation, etc.).Improve our design, development, design, marketing, and quality improvement of the Website.Carry out our obligations and enforce our rights arising from any contracts entered into between you and us.Notify you about changes to our Website or any products or services we offer or provide through it.Allow you to participate in interactive features on our Website.Show transparency and secure dealing with donations by showing your (donor’s) name together with amount donated, unless requested by donor to be anonymous.

We may also use your information to contact you about our own and third-parties’ goods and services that may be of interest to you. Helpi confirms that it will not sell or trade its membership data without the prior approval of the Helpi Board of Directors. If you do not want us to use your information in this way, you may opt-out of these contacts by notifying us. For more information, see Choices About How We Use and Disclose Your Information section below.


We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this Privacy policy:

To contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.To third parties to market their products or services to you if you have consented to these disclosures. We contractually require these third parties to keep personal information confidential and use it only for the purposes for which we disclose it to them. For more information, see Choices About How We Use and Disclose Your Informationsection below.To fulfill the purpose for which you provide it.For any other purpose disclosed by us when you provide the information.With your consent.

We may also disclose your personal information:

To comply with any court order, law or legal process, including to respond to any government or regulatory request.If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Helpi, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.


We strive to provide you with choices regarding the PII you provide to us. We have created mechanisms to provide you with the following control over your information:

Tracking Technologies and Advertising.You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.Disclosure of Your Information for Third-Party Advertising.If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, for some third-party advertisers you can opt-out by logging into our Website and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes. Otherwise you can send us an e-mail stating your request to [email protected] Offers.If you do not wish to have your contact information used by Helpi to promote our own or third parties’ products or services, for some third parties’ products or services you can opt-out by logging into our Website and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes. Otherwise you can send us an e-mail stating your request to [email protected]. If we have sent you a promotional e-mail, you may send us a return e-mail asking to be omitted from future e-mail distributions.


In order to fulfill our mission, we need you to provide a certain amount of information necessary to make a donation. This information covers your credit card information (e.g. credit card number, expiration date, card verification number) as well as other personal details as your first name, last name, e-mail ID, phone number and address. As we already mentioned above in Credit Card Information section of this Privacy Policy, neither Helpi, nor the payment gateway used make a donation on our Website does collect your credit card information. If you wish to stay anonymous, you can make your donation anonymously and we guarantee you that your PII and other personal details provided will not be disclosed.

Helpi will not sell, trade or share a donor’s PII, including their name, phone number, email, or physical address with non-Helpi third parties nor will it send donors mailings on behalf of other unrelated organizations. This Privacy policy applies to all information received by Helpi, both online and offline, as well as any electronic, written or oral communication. Helpi does not usually use any third-party vendors to manage and process donor information. If Helpi need to use services of third-party vendors to manage and process any donor information, then these vendors will be bound by strict confidentiality agreements.

If you (as a user) agree to disclose your name, full name or nick name together with your donation amount, Helpi will disclose and attach this information to the specific project you have donated. In case, that you don’t agree to disclose this information on our website www.helpi.org, you may easily opt-out anytime and make a donation anonymously.


You can change, or delete your personal information displayed on our Website (such as your address or telephone number) by sending us a simple request correct, or delete any PII that you have provided to us at [email protected]. We use this procedure to better safeguard your personal information.

We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. Moreover, to protect your privacy and security, we may also take reasonable steps to verify identity before making corrections to or deleting your personal information.


Our Website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on our Website. We do not knowingly collect PII from children under 13. If you are under 13, do not use or provide any information on our Website or on or through any of its features/register on our Website, make any donations or purchases through our Website, use any of the interactive or public comment features of our Website or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at [email protected].


California state law permits users of our Website that are California residents to request certain information regarding our disclosure of personal information (if any) to third parties for their direct marketing purposes. To make such a request, please send an e-mail to [email protected].


The Helpi complies with the Privacy Act of 1975.


This Website is intended for use by residents of the United States. For international users, please note that your information (including your PII) may be transferred to and processed in the United States. All matters relating to this Website are governed by the laws of the District of Columbia in the United States. If you reside in a country outside the United States, please note that the data protection and privacy laws of the United States may not be as protective as the laws in your country. By using our Website, you agree to have your information transferred to and used in the United States as set forth in this Privacy Policy.

Therefore, international users, please note that it may be necessary to transfer your information internationally and, in particular, your information may be transferred to and processed in the United States.

Specifically, for residents of the European Union, please note that the data protection and other laws of other countries outside of the European Union may not be as comprehensive as those of the European Union. Please be assured that we take steps to ensure that your privacy is protected as described in this Privacy policy. By using the Website, you agree to have your information used and transferred to the United States as set forth in this Privacy policy.


Your account is protected by a password for your privacy and security. If you access your account via a third party site or service, you may have additional or different sign-on protections via that third party site or service. You must prevent unauthorized access to your account and PII by selecting and protecting your password and/or other sign-on mechanism appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account. We endeavor to protect the privacy of your account and other PII we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.

We have implemented technical and operational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All personally identifiable information you provide to us is stored on password-protected databases on our secure servers behind firewalls and we use Secure Sockets Layer (SSL) to ensure that the transmission of sensitive data for payments and contributions is encrypted and appropriately safeguarded. We train our stuff on the importance of information security and focus specifically on practices for protecting against unauthorized disclosure of personal data. We have a documented incident response plan for acting upon events that violate Helpi’s security or privacy policies, should they occur, and this plan is reviewed and updated on an ongoing basis.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. Passwords registered with our Website are encrypted to ensure protection against unauthorized access to your personal information. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of our Website. The information you share in public areas may be viewed by any user of our Website.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our Website.


We will retain PII for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Please note that we have a variety of obligations to retain PII that you as a user provide to us, including to ensure that transactions can be appropriately processed, settled, refunded or charged-back, to help identify fraud and to comply with anti-money laundering and other laws and rules that apply to us and to our financial service providers. There may also be residual data that will remain within our databases and other records, which will not be removed.


Upon your request via [email protected], Helpi will provide you with a summary of any PII retained by Helpi that has been voluntarily provided by you to Helpi through online application forms, registration forms, surveys, e-mail, or another online avenue accessible through our Website. You may modify, correct, change or update your PII by contacting Helpi via e-mail at the e-mail address set forth above. Except as necessary to obtain the services or information requested, you may opt out of having your PII, which has been voluntarily provided to Helpi through online forms, registration forms, e-mail, or another online avenue, prospectively retained by Helpi or used by Helpi for secondary purposes, by contacting Helpi via e-mail at the address set forth above. This provision does not apply to collection of the type of Web browser used to visit the Sites or to information provided or collected that does not meet the description hereunder (Cookies, Web beacons, etc.).


Helpi may change, add, modify or remove portions of this Privacy policy at any time, which shall become effective immediately upon posting on this page. The date the Privacy policy was last revised is identified at the bottom of the page. It is your responsibility to review this Privacy policy for any changes. By continuing to use our Website, you agree to any changes in the Privacy policy.


If you have any questions about Helpi’s privacy protection practices or believe we have not adhered to this Privacy policy, please contact us at [email protected].

Effective date: April 10, 2018